At Mavtech 3D Product Designs and Rapid Prototypes, we strive to provide high-quality custom designs and prototypes. Due to the personalized nature of our services and products, our refund and return policy is as follows:
1. Custom Orders
All our products are custom-made to your specifications. Therefore, we do not accept returns or offer refunds for custom orders unless the product is defective or does not meet the agreed-upon specifications.
2. Defective Products or Errors
If you receive a defective product or if we made an error in the design or manufacturing process, please contact us within 7 days of receiving your order. We will require photographic evidence of the defect or error. Upon verification, we will offer one of the following solutions:
3. Cancellation Policy
Orders can be canceled within 24 hours of placement. After 24 hours, cancellation may not be possible as the design and production process may have already begun. If cancellation is possible after 24 hours, a cancellation fee may apply to cover the costs incurred.
4. Non-Refundable Items
The following items are non-refundable:
5. Return Process
If a return is approved due to a defect or error, we will provide you with instructions on how to return the product. The product must be returned in its original packaging and condition. You are responsible for the return shipping costs unless otherwise agreed upon.
6. Refund Processing
Refunds will be processed within 14 business days of receiving the returned product or verifying the defect/error. The refund will be issued to the original payment method.
7. Modifications
We reserve the right to modify this refund and return policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at:
[Your Contact Information]
